Legal
Privacy Policy
Last updated: July 12, 2026
EBNB Nigeria ("EBNB", "we", "us", or "our") operates this platform to help you find and book hotel stays across Nigeria. This policy explains what information we collect, why we collect it, and the choices you have. By using our website or app, you agree to the practices described here.
1. Information we collect
Information you give us
Your name, email address, phone number, and any details you provide when creating an account, making a booking, contacting support, or listing a property with us.
Booking and payment information
Details of the stays you book (dates, property, guests) and payment confirmation data from our payment processor. We do not store your full card details on our own servers — payments are handled by a licensed third-party payment processor.
Information collected automatically
Your IP address, browser type, device information, pages visited, and general location (derived from IP), collected via cookies and similar technologies when you use our site.
2. How we use your information
- To process and manage your bookings, including sharing necessary details with the property you book
- To communicate with you about bookings, account activity, or support requests
- To send booking confirmations and important service updates
- To improve our platform, prevent fraud, and keep our services secure
- To send you offers or newsletters, but only if you've opted in — you can unsubscribe at any time
- To comply with legal obligations, including tax and dispute-resolution requirements
3. Who we share information with
We share information only where necessary:
- Properties you book with — to confirm and fulfil your reservation
- Payment processors — to complete transactions securely
- Service providers — such as hosting, analytics, or SMS/email delivery, bound by confidentiality obligations
- Legal or regulatory bodies — where required by law
We do not sell your personal information to third parties.
4. Cookies
We use cookies to keep you signed in, remember your search preferences (like filters and currency), and understand how our site is used. You can disable cookies in your browser settings, though some parts of the site may not work as intended without them.
5. Data security
We take reasonable technical and organizational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data retention
We keep your information for as long as your account is active or as needed to provide our services, resolve disputes, and meet legal obligations. You can request deletion of your account data at any time, subject to legal retention requirements.
7. Your rights
Under the Nigeria Data Protection Act and applicable regulations, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, where applicable
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Nigeria Data Protection Commission
To exercise any of these rights, contact us using the details below.
8. Children's privacy
Our services are not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Third-party links
Our site may link to third-party websites, including partner properties or payment providers. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.
10. Changes to this policy
We may update this policy from time to time. If we make material changes, we'll update the date at the top of this page and, where appropriate, notify you directly.
11. Contact us
If you have questions about this policy or how we handle your information, reach out via our Contact page.